Staff have been asked to volunteer their time to help support working colleagues following days of ‘horrendous’ long queues that have stretched out of the terminal and ended in the car park at Manchester Airport.
A letter, which has been seen by the Manchester Evening News, was sent out yesterday (March 17) asking staff to assist with passengers in Terminal One yesterday (March 18). The email follows long queues through security reported by passengers as ‘horrific’.
Passengers hoping to getaway also complained of wait times at the airport with queues seen to stretch back to the car parks earlier this week. In the email sent to staff, titled ‘volunteer support on Friday 18th March’, staff employed in non-operational roles were asked to volunteer to be redeployed to the check-in area in an attempt to manage queues.
READ MORE: Manchester Airport queues so long they stretch out of Terminal One into car parks
The message, sent out by a terminal duty manager, said: “Due to a higher than expected volume of passengers, we require additional support in the terminals tomorrow Friday 18th. Help is required front-of-house in the check-in area helping to manage queues and provide information to passengers. “
It added: “We’re expecting a challenging day so any assistance between the hours of 0400 and 1800 would be invaluable.” Manchester Airport has confirmed the letter was sent out, with volunteers able to offer as much or as little time as they wished .
In a statement, a Manchester Airport spokesperson said: “Our operations have come under significant pressure in recent days and, as part of our response to this, we have given those working in a number of departments the opportunity to support their colleagues and help provide the best possible service to customers.
“There was no obligation to do so, but we are grateful to everyone who offered their support to frontline teams.”
Manchester Airport has said it has recently experienced up to 60 per cent of customer bags being rejected as they pass through security due to restricted items. Customers have told Manchester Evening News the queues have been both ‘chaotic’ and ‘unpredictable’. Others reported having to wait for around two hours before getting through security to board their flights.
One passenger, Paul Keegan, said it took him two hours to get through security, despite having paid for ‘fast-track’. He tweeted: “Surely Manchester airport is one of the most chaotic in the world. This place is never enjoyable.”
Addressing the concerns, Manchester Airport yesterday apologized to those affected. The airport said that it was currently experiencing a ‘considerable strain’ on operations, and had ‘deployed staff from other parts of the operation to assist in security’.
“Our colleagues have been working tirelessly to safely process passengers as quickly as they can and we would like to thank them for their dedication,” the airport added. “We would like to apologise to those impacted by these challenges and assure them we are doing all we can to rectify the situation.”