Hundreds of British Airways passengers were forced to go home without their luggage on Saturday night, after the airline experienced “operational issues”.
BA canceled more than 25 flights, while many more experiencing delays due to chaos at Heathrow Airport.
But some passengers have reported continuing issues on Sunday, with one saying his rebooked flight to Edinburgh has also been canceled.
Stuart Rennie said: “And now we come back for a rebooked flight to @EDI_Airport and you cancel for operational. No availability all day and I’m supposed to be flying again with @British_Airways tomorrow! # seandoyle # ba # britishairways # disgrace “
Others have also reported having issues getting in touch with BA to find out what will happen to their luggage and canceled flights.
Lola Sonde tweeted the airline: “I flew to LHR yesterday night. And baggage didn’t come… lei was told to fill out delayed luggage form. But it doesn’t work. And I can’t get through to the dedicated line! Pls help “
Dr Janice Turner said on Twitter: “Absolutely disgusting service! Where is my luggage? I was on flight BA 455 from Malaga 19 March last night? I have a text from you but no baggage claim number to trace the luggage! “
The airline has said the issues were caused by “operational constraints”, but it is unknown what the nature of this is.
Some customers, however, reported issues with numbers of staff at baggage claim at Heathrow.
Steve Regis said: “The home of British Airways, where they leave you stranded after missing a connecting flight, where the only BA Rep says’ not my problem, I’m going home, call this number but they won’t answer because it’s closed. ‘
“Your flight crew-fantastic but ground crew-embarrassing.”
Alexander Bennett said: “BA luggage handlers gone home! Two hours after landing at the UK’s and BA’s premier terminal 5 at LHR no bags anywhere to be seen for not just our flight but multiple flights!
“No staff to open the hold! Outrageous and atrocious service! “
A BA spokesperson said: “We’ve apologized to customers whose bags were delayed due to operational constraints.
“We know how frustrating this is and our teams are working incredibly hard to return luggage as soon as possible.”
This is the latest technical difficulty to hit the airline in recent months.
Last month, technical issues forced British Airways to cancel all short-haul flights from Heathrow Airport for several hours.
The technical issue began on 25 February, after the BA website and app suffered a major outage which left many holidaymakers unable to book flights, access flight information and check-in online, marking its second outage in 10 days.
High winds also caused delays to baggage deliveries on 21 February.